CUSTOM WIG SERVICE POLICY
For the 3 business day rush option, all orders have to be received by Monday to ship out that same week. With the 3 business day rush option, turn around times start from the date that your full order has been received/delivered. Your frontal, closure or bundles have to all be received for your turn around time to start. Once your full order has been received/delivered, your turn around time will start. This is only if payment has been made. NO EXCEPTIONS!!!!!
Maksins does not supply the hair or closure/frontal for your custom unit except previously purchased from us.
SHIPPING CONTENTS, INFORMATION REQUIREMENTS, AND INSTRUCTIONS
You will package the hair you intend to be used to compose your wig unit and the closure unit. If you are having a full wig created, please also have your closure included.
YOU WOULD NEED TO PAY AN EXTRA FEE IF YOU ARE SENDING AN ENTIRE WIG TO BE TAKEN APART AND REMADE!
You will need to include an insert in your package that includes the details listed below. The insert can be typed or handwritten but if handwritten, please be sure to write legibly to avoid misunderstandings and delays in the composition of your wig unit. PLEASE HAVE THE LENGTHS LABELED ON YOUR BUNDLES!!!!! IF YOU SELECTED TO HAVE YOUR HAIR SENT STRAIGHT TO MAKSINS FROM ANY HAIR COMPANY OR VENDOR, THIS INFORMATION BELOW SHOULD be INCLUDED IN WHEN PLACING YOUR ORDER ON THE WEBSITE!!!!
- Your name and address
- Your contact or mobile phone number
- Your contact e-mail address
- Your Wig Fitting Measurements
- The amount and specifics (i.e. the number of bundles or packs, length selections, type, and the kind of curl/wave pattern) of the hair you’re sending. You may provide the name/location/source of where the hair was purchased but this is optional.
- PROVIDE THE LENGTHS OF THE HAIR THAT YOU ARE SENDING ON EACH BUNDLE/PACK! Please select the right bundle amount or you will be invoiced for an additional bundle(s). 2 to 3 bundles (6 to 12 ounces), 4 bundles (12.1 to 16 ounces), 5 bundles (16.1 to 20 ounces), 6 bundles (20.1 to 24 ounces), 7 bundles (24.1 to 28 ounces), 8 bundles (28.1 to 32 ounces). Maksins will weigh all bundles and send picture confirmation if the right bundle amount isn’t selected.
- Any specifications or custom options for styling as indicated on your payment invoice. i.e. right side part or left side part (if not stated, wig will be sent back as a center part), versatile middle part, pluck part, baby hair, color option, trim lace off (only for closure wigs, cut/curl options etc…). Please state this information on your order form or in with your paperwork. MAKSINS WILL NOT TRIM THE LACE OFF OF YOUR FRONTAL WIG!!!! THAT SHOULD BE DONE WHEN THE WIG IS ON YOUR HEAD. A FRONTAL CUT INTO A 6.5 TO 7-INCH CLOSURE IS CONSIDERED A CLOSURE WIG. NOT A FRONTAL WIG!
- ALL HAIR WILL BE USED THAT IS SENT UNLESS OTHERWISE STATED!
- If your hair seems low quality to Maksins standards, your wig will be deep conditioned and sent back in its natural state. Maksins will not cut or curl any kind of low quality hair. A refund will be given if the cut or curl option is selected
- By placing an order/sending hair to Maksins, you have acknowledged that you have read and agreed to all terms that are provided on the website. YOU HAVE ALSO ACKNOWLEDGED THAT YOU HAVE READ “ALL” INFORMATION THAT IS PROVIDED UNDER THE POLICIES, PRICING, AND Q&A.
*MAILING ADDRESS WILL BE SENT ONCE PAYMENT HAS BEEN RECEIVED*
Please make sure to read all of the information provided under the Q&A, Policies and Pricing tab before sending any hair to Fly Honey Wigs!
Please provide Maksins with your tracking number information upon shipment of your package. Once your package has been received by Maksins, you will receive images of your hair and package contents via email displaying and confirming your shipment arrival and the condition it was received within 24 hours.
Turn around times do not include weekends or holidays! Any wig needed before the selected turn around time, will be charged an additional fee. All turn around times starts from the date your hair is received if your payment has been made. If payment is not made but hair is received, turn around times will start from the date your payment was made.
Rush Option Fee
3 to 5 business days $100 extra
The normal turn around time is12 business days.
PLEASE DON’T SEND HAIR IN BOXES (DECORATIVE BOXES, HAIR BOXES, GIFT BOXES, ETC). BOXES WILL NOT BE RETURNED!
*****Maksins will send email confirmation the night that your package is received. Your ship date will also be provided in that same email if your payment has been made. PACKAGES ARE NOT PICKED UP ON SATURDAYS or HOLIDAYS!!!! PACKAGES ARE PICKED UP AT 6 PM MONDAY THROUGH FRIDAY! ALL PACKAGES ARE SIGNED FOR BY COURIER EMPLOYEES. Packages can be sent by USPS, DHL, Fed EX or UPS.************
Complete wig unit composition and return shipment time averages 25 business days but can occasionally vary or possibly be extended a few days depending on the volume of wigs in progress, or unforeseen issues with your hair contents (i.e. your hair requires extensive deep conditioning, insufficient amount of hair, last minute additional custom option requests or any requested custom options that are more time consuming than average.
MAKSINS IS NOT RESPONSIBLE FOR SHIPPING TIMES OR DELAYS WITH USPS! MAKSINS WILL NOT ISSUE A REFUND IF A PACKAGE HAS BEEN LOST BY USPS! PLEASE SELECT THE INSURANCE OPTION THAT WILL COVER THE COST FOR THE AMOUNT THAT YOU PAID FOR YOUR HAIR PLUS WIG MAKING SERVICES!!!!!!!!!!!!!!!!!!!!!
Please plan accordingly when sending contents for your wig unit. In the event, you require your wig unit by a specific or urgent deadline.
YOU MUST CONTACT US IN ADVANCE TO RECEIVE CONFIRMATION OF APPROVAL TO MEET YOUR SPECIFIC TIMELINE. FAILURE TO DO SO WILL RESULT IN YOU NOT HAVING YOUR UNIT COMPLETE IN TIME, AND WE CANNOT BE RESPONSIBLE FOR FAILURE TO PROPERLY NOTIFY US IN ADVANCE. MAKSINS WILL NOT GUARANTEE OR QUOTE RECEIVED DATES!!!!!!!
IT IS HIGHLY ENCOURAGED TO INSURE YOUR PACKAGE FOR THE FULL AMOUNT PAID FOR THE PURCHASE OF THE HAIR TO COVER YOUR EXPENSE IN THE EVENT OF LOSS OR DAMAGE BY THE COURIER OR ELEMENTS WHILE SHIPMENT IS IN ROUTE AND ADD A SIGNATURE TRACKING DELIVERY CONFIRMATION TO ENSURE YOUR HAIR IS RECEIVED BY RESPECTIVE PERSONNEL OF MAKSINS AND PROVIDE A FORM OF TRACKING ON BOTH ENDS DURING ROUTE OF SHIPMENT.
MAKSINS CANNOT AND WILL NOT BE RESPONSIBLE FOR LOSS OR DAMAGED PACKAGES DUE TO COURIER OR THE ELEMENTS, NOR WILL WE HOLD RESPONSIBILITY FOR PACKAGES THAT NEVER REACH OUR DESTINATION, PROVIDE COMPENSATION FOR THE LOSS OF EXPENSE IN THE EVENT OF LOSS OR DAMAGE OF ANY PACKAGES.***
ALL WIG UNITS ARE RETURN SHIPPED VIA UNITED STATES POSTAL SERVICE (USPS) WITH SIGNATURE TRACKING DELIVERY CONFIRMATION.MAKSINS IS NOT RESPONSIBLE FOR LOSS, DAMAGE OR DELAYS FOR WHATEVER UNCONTROLLABLE CIRCUMSTANCES FOR RETURN SHIPMENTS ONCE SHIPPED. YOU WILL NEED TO CONTACT USPS IN THE EVENT OF LOSS OR DAMAGE OF RETURN SHIPMENTS TO PROCESS INSURANCE CLAIMS OR TRACK DELAYED OR LATE SHIPMENTS DUE TO COURIER DELAYS, HOLIDAYS, NATURAL DISASTERS.
DISCLAIMER: We do have the right to refuse service!!!!!! Especially if you are a COMPLICATED DIVA!!!!!!!!!!!!!!!